Website's content disappears

kristina's Avatar

kristina

27 Jun, 2013 08:22 PM

Hi, have recently got a major issue with our self-hosted website on berta. Once I login onto the engine page, content partially or completely disappears and can never be returned back, even though all files on the server are in place. Luckily a backup copy of the last storage was done, so I overwrote it back on the server. Sometimes when I login all of the content stays but when I try to edit any particular object, it disappears once I want to confirm the change. Could you please let me know what's the reason as due to this issue I'm unable to do any updates on the website anymore. Is it an external issue or something to do with berta? There's a Twitter feed built in, could that be clashing with the rest somehow? Even though all worked until now. Thanks!

Website is: www.erlystage.com

  1. Support Staff 1 Posted by Uldis on 01 Jul, 2013 07:42 AM

    Uldis's Avatar

    Hello,
    1) make sure your /storage folder (all files and subfolders) are writable by server
    2) http://support.berta.me/kb/faq/support

    Good luck

  2. Uldis closed this discussion on 01 Jul, 2013 07:42 AM.

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