Paypal problems

Johanna Nocke's Avatar

Johanna Nocke

25 Sep, 2012 10:18 AM


Since weeks I try to proceed the paypal paymant but it's not working.
Now my account has expired now.
Does this meen, all my work is gone?
I would love to pay the money and get my website back.
Is there any other option to proceed the payment?

Thanks for your help in advance!

  1. Support Staff 1 Posted by sandijs on 25 Sep, 2012 10:52 AM

    sandijs's Avatar

    Hallo, Johanna!
    We have some issues with purchases from Germany. While we are fixing it I can send you PayPal invoice and usually there are no problems with it.
    Anyhow no worries – your data is safe even if isn't accessible, after payment it will be restored.
    Please add name of your berta website and chosen plan if you ant to receive the invoice.


  2. 2 Posted by Johanna Nocke on 26 Sep, 2012 02:39 PM

    Johanna Nocke's Avatar

    Hello Sandijs!

    Great. Thank you.
    My berta website is:
    I chose the basic plan, with 500Mb / 12 months / for 19.90Euro.


  3. 3 Posted by karlis on 26 Sep, 2012 11:05 PM

    karlis's Avatar

    Hi Johanna!

    I have restored your site while we process the payment.

    Best regards,
    Karlis / Berta Team

  4. Support Staff 4 Posted by sandijs on 30 Sep, 2012 09:52 PM

    sandijs's Avatar

    Hello, Johanna!
    We prolonged your berta's expiration time for a year, to 27.09.2013.

    All best!

  5. sandijs closed this discussion on 30 Sep, 2012 09:52 PM.

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