Error during install

kimstewart74's Avatar

kimstewart74

18 Jun, 2013 08:11 PM

Hi there,

I'm getting this error message during initial install. I'm hosting the site with eukhost who have confirmed their server has Apache & PHP 5 with GD.

Error: Uncaught exception 'Exception' with message 'Syntax Error in template "/home/kimstewa/public_html/templates/messy-0.4.2/template.tpl" on line 17 " { if ($berta.section.type == \'shopping_cart\' && $berta.environment == \'engine\') || $berta.section.type != \'shopping_cart\' }" - Unexpected "\", expected one of: "{" , "$" , "identifier" , LDELIF , LDELFOR , LDELFOREACH , "closing tag" , INTEGER , "+" , "-" , "(" , "(!,not)" , TYPECAST , HEX , "." , SINGLEQUOTESTRING , "#" , "[" , """' in /home/kimstewa/public_html/engine/_lib/smarty/sysplugins/smarty_internal_templatecompilerbase.php:403
Stack trace:
#0 /home/kimstewa/public_html/engine/_lib/smarty/sysplugins/smarty_internal_templateparser.php(2669): Smarty_Internal_TemplateCompilerBase->trigger_template_error()
#1 /home/kimstewa/public_html/engine/_lib/smarty/sysplugins/smarty_internal_templateparser.php(2734): Smarty_Internal_Templateparser->yy_syntax_error(10, '\')
#2 /home/kimstewa/public_html/engine/_lib/smarty/sysplugins/smarty_internal_sm in /engine/_lib/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 403

---------

Any help much appreciated! Thanks!

  1. 1 Posted by kimstewart74 on 18 Jun, 2013 08:25 PM

    kimstewart74's Avatar

    I've re-installed and now getting this error:

    Error: Call to a member function getApplied() on a non-object in /engine/_classes/class.bertatemplate.php on line 245

  2. Support Staff 2 Posted by Uldis on 19 Jun, 2013 06:16 PM

    Uldis's Avatar

    Hello Kim,
    check the following:
    1) is your /storage folder writeable (chmod 777)
    2) do you have latest version from here http://berta.me/download/ ?
    3) also might be some server configuration issue
    4) http://support.berta.me/kb/faq/support

    What's the address of your site?

  3. Uldis closed this discussion on 19 Jun, 2013 06:16 PM.

  4. kimstewart74 re-opened this discussion on 19 Jun, 2013 09:34 PM

  5. 3 Posted by kimstewart74 on 19 Jun, 2013 09:34 PM

    kimstewart74's Avatar

    1) My storage folder is writable
    2) yes
    3) Are there specific Apache handlers needed? I've got the following setup:
    cgi-script .cgi .pl .plx .ppl .perl
    server-parsed .shtml
    Not sure what other configuration issues there could be...

  6. Support Staff 4 Posted by Uldis on 20 Jun, 2013 02:30 PM

    Uldis's Avatar

    Never had such problems with other hosting providers.
    Please contact your hosting support and ask them for help, seems like a PHP configuration problem.

    Or use our hosting http://hosting.berta.me/create-new-site to create your Berta and get free updates and no installation headaches.

  7. Uldis closed this discussion on 20 Jun, 2013 02:30 PM.

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