server

yola.skora's Avatar

yola.skora

30 Sep, 2013 12:50 PM

Hello,
I've just payed for Berta Basic and now I'm wondering how I can divide my e-mail account server and Berta server.
I want to have my e-mail account connected with my domain on different server and website built with Berta on Your server. So what I have to do in this case? What nameservers I should use?

Best,
Jola

  1. Support Staff 1 Posted by Uldis on 30 Sep, 2013 01:25 PM

    Uldis's Avatar

    Hello,
    please follow this link to get more info http://support.berta.me/kb/domain-name/email-for-your-domain-doesnt...
    You can use our nameservers and specify your MX records for e-mail in our DNS manager. Ask MX records for your email service provider.

    Keep in touch and let us know your progress.

  2. Uldis closed this discussion on 30 Sep, 2013 01:25 PM.

  3. yola.skora re-opened this discussion on 09 Oct, 2013 11:13 AM

  4. 2 Posted by yola.skora on 09 Oct, 2013 11:13 AM

    yola.skora's Avatar

    Hi,
    so I have to use your nameservers in nazwa.pl where I have registered my domain and in DNS manager on Berta website I have to put MX record for this domain too?

    I'm sending you print screen of what I have done in DNS manager.

  5. Support Staff 3 Posted by Uldis on 09 Oct, 2013 11:33 AM

    Uldis's Avatar

    Hello,
    yes, if you have set our nameservers for your domain in domain registrars control panel.
    I have deleted your last MX records, it was not correct. MX records are only for domain, not "www".

  6. Uldis closed this discussion on 09 Oct, 2013 11:33 AM.

  7. yola.skora re-opened this discussion on 09 Oct, 2013 01:15 PM

  8. 4 Posted by yola.skora on 09 Oct, 2013 01:15 PM

    yola.skora's Avatar

    OK, Thanks for so quick answer :)
    I have to edit few things and I hope it will work fine.

  9. Uldis closed this discussion on 09 Oct, 2013 01:26 PM.

  10. yola.skora re-opened this discussion on 13 Oct, 2013 08:04 PM

  11. 5 Posted by yola.skora on 13 Oct, 2013 08:04 PM

    yola.skora's Avatar

    Hi,
    unfortunately my e-mail account [email blocked] doesn't work...
    I set your nameservers in domain registrars panel and MX records on berta website is ok, but I can't use my e-mail account.

  12. 6 Posted by yola.skora on 13 Oct, 2013 08:29 PM

    yola.skora's Avatar

    Nevermind I've just fixed it :)

  13. Uldis closed this discussion on 14 Oct, 2013 06:29 AM.

  14. yola.skora re-opened this discussion on 20 Nov, 2013 03:42 PM

  15. 7 Posted by yola.skora on 20 Nov, 2013 03:42 PM

    yola.skora's Avatar

    Hello,
    is there any option to put text below each photo of the entry?
    I have made 'news' menu and I want it very simple - photo + text without date of posting.
    I was wondering if it's necessary to create custom CSS or this option is available somewhere in the template design of Berta...

    My website is http://jolaskora.com/

    Bests,
    Jola

  16. Support Staff 8 Posted by Uldis on 20 Nov, 2013 04:17 PM

    Uldis's Avatar

    Hi,
    if you have one image per entry then you can simply use each entry"description" field.
    If you have more images in one gallery then you can add "caption" for each image in gallery editor.
    Then under "template design - custom CSS" add this CSS code:

    .xGalleryImageCaption {
    display: block;
    }
    

    hope this helps

  17. Uldis closed this discussion on 20 Nov, 2013 04:17 PM.

  18. yola.skora re-opened this discussion on 20 Nov, 2013 04:48 PM

  19. 9 Posted by yola.skora on 20 Nov, 2013 04:48 PM

    yola.skora's Avatar

    Hi!

    Works great! Thank you.

  20. Uldis closed this discussion on 20 Nov, 2013 05:26 PM.

  21. yola.skora re-opened this discussion on 26 Apr, 2014 10:57 PM

  22. 10 Posted by yola.skora on 26 Apr, 2014 10:57 PM

    yola.skora's Avatar

    Hello,
    since last week I have problem with my e-mail account. I can't send and receive messages. My domain: jolaskora.com and e-mail account [email blocked] are on your server now.
    Could you please check what's happening? I need to fix it really quickly. I've spend last few hours with an online support form webhostingpad.com cause I thought it might be their fault. They have sent me this: http://www.intodns.com/jolaskora.com

    Regards,
    Jola

  23. Support Staff 11 Posted by Uldis on 28 Apr, 2014 07:57 AM

    Uldis's Avatar

    Hello,
    please ask your email hosting provider for right DNS MX configuration.
    At the moment your DNS MX configuration is:
    jolaskora.com MX server507.webhostingpad.com

    you can change the configuration in our DNS Manager, here's video tutorial: http://support.berta.me/kb/video-tutorials/how-to-manage-your-domai...

    keep in touch

  24. Uldis closed this discussion on 28 Apr, 2014 07:57 AM.

  25. yola.skora re-opened this discussion on 28 Apr, 2014 10:11 AM

  26. 12 Posted by yola.skora on 28 Apr, 2014 10:11 AM

    yola.skora's Avatar

    I' ve just called online support for my domain jolaskora.com and they told me that the problem is with your servers.
    I have made everything that you suggest on your website and since last week everything worked fine.
    Please, check once more what is wrong because it is my brand official email and it's so embarrassing while it's not working!

  27. Support Staff 13 Posted by Uldis on 28 Apr, 2014 12:11 PM

    Uldis's Avatar

    Hello again,
    please be more specific, where exactly is the problem?
    We are not hosting your email, we are hosting your DNS zone and there is specified MX record which points to server507.webhostingpad.com

    Please be so kind and ask your email hosting provider to check if this configuration is correct or there should be other MX records in our DNS configuration.

    Thanks

  28. 14 Posted by yola.skora on 28 Apr, 2014 12:25 PM

    yola.skora's Avatar

    Uldis,
    my hosting provider just tweaked few server settings and now everything seems to be ok.

    Sorry for disturbing you and thanks for so quick answer.

    Bests,
    Jola

  29. Uldis closed this discussion on 28 Apr, 2014 01:04 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

19 Nov, 2016 11:00 AM
23 Jun, 2016 03:23 AM
23 Jun, 2016 03:22 AM
20 Jun, 2016 08:02 AM
18 Aug, 2015 11:09 AM