tag:support.berta.me,2012-03-15:/discussions/questions/22609-email-host-needs-helpberta.me: Discussion 2018-10-19T07:05:00Ztag:support.berta.me,2012-03-15:Comment/318947682014-03-03T15:58:23Z2014-03-05T19:32:53ZEmail host needs help<div><p>This is the server mx record sent to me by my email host.<br>
Contact the other host and ask them to make the MX records:<br>
priority 10 Host @ Points to mx.accountsupport.com<br>
priority 20 Host @ Points to mx.accountsupport.com<br>
priority 30 Host @ Points to mx.accountsupport.com</p>
<p>If this doesnt work, is it possible to provide my email host
with an IP address so they can point the A record back to
berta?</p></div>Ellen Jongtag:support.berta.me,2012-03-15:Comment/318947682014-03-04T12:43:49Z2014-03-05T19:32:52ZEmail host needs help<div><p>Hello Ellen,<br>
we have removed unused DNS records from your domain ellenjong.com,
now your email should work.<br>
If not, wait couple hours and let us know your progress</p></div>Uldistag:support.berta.me,2012-03-15:Comment/318947682014-03-04T18:43:00Z2014-03-05T19:32:52ZEmail host needs help<div><p>Hi.</p>
<p><a href="mailto:ellen@ellenjong.com">ellen@ellenjong.com</a>
email is working now :) thank you! but, the others<br>
don't seem to be yet. I will wait a few hours and let you know
the<br>
progress. thanks, again!</p>
<p>Ellen</p></div>ellentag:support.berta.me,2012-03-15:Comment/318947682014-03-04T20:24:39Z2014-03-05T19:32:50ZEmail host needs help<div><p>What do you mean by "others"?</p></div>Uldistag:support.berta.me,2012-03-15:Comment/318947682014-03-04T22:41:14Z2014-03-05T19:32:49ZEmail host needs help<div><p>hi.<br>
i just spoke to my email host and there was a mismatch in info from
their<br>
end and my dns manager. i was not able to receive emails
consistently and<br>
was not able to set up email accounts on my devices. i just updated
my dns<br>
record and will have to wait a couple hours to make sure it all
work ok. i<br>
hope it works!</p></div>ellentag:support.berta.me,2012-03-15:Comment/318947682014-03-05T08:29:34Z2014-03-05T19:32:47ZEmail host needs help<div><p>hello berta,<br>
i can't describe how frustrated i am with setting up my email. i
don't know<br>
what else to do. it has been at least one business day since i
signed up??<br>
enough time to wait for results, no? my email (<a href=
"mailto:ellen@ellenjong.com">ellen@ellenjong.com</a>) was<br>
working this morning then my email host did something to make it
work<br>
better, now it is not working. something is not right and i cannot
figure<br>
it out. please, if there is a direct number so i can speak to
someone i<br>
would like to fix this asap. or please let me know what i have done
to make<br>
a simple process so complicated? or, is it always this
complicated?</p>
<p>please help!</p>
<p>ellen</p></div>ellentag:support.berta.me,2012-03-15:Comment/318947682014-03-05T08:59:17Z2014-03-05T19:32:46ZEmail host needs help<div><p>Hello again,<br>
your DNS MX record for email points to mx.accountsupport.com a
that's is, we can't do anything more as we don't host your
email.<br>
Please contact your email hosting provider and ask them what can we
do to improve your email services. We are hosting your DNS zone,
nothing more.</p></div>Uldistag:support.berta.me,2012-03-15:Comment/318947682014-03-05T16:36:07Z2014-03-05T19:32:45ZEmail host needs help<div><p>ok. thank you.</p></div>ellen