new payment information

isabel caceres flores's Avatar

isabel caceres flores

03 Mar, 2014 08:32 PM

Hello,
I am Isabel, and have got a site in berta.me. I have paid few minutes ago to join the old prices, but now i have received an email from paypal saying that next time i will have to pay 47,88 euro. I joined thinking that as I join i will still keeping the old price 19.90.... how is it going? in case to have to pay more i would like to have back my payment and just wait until august to decice if I wanna pay and continue in berta.me or not.
I´m sorry to say that but at the moment I am not using much my website and don´t wanna as much. I wanted just to keep it.
Thanks so much,
Waiting for answers.

  1. Support Staff 1 Posted by Uldis on 04 Mar, 2014 02:56 PM

    Uldis's Avatar

    Hello Isabel,
    with the help of our offer you can prolong your websites hosting expiration date by its old price, and only after this period there will be auto payment with the new price.
    You can cancel auto payment any time in our hosting control panel http://hosting.berta.me/log-in see attached image.

    Let me know if you need more assistance.

  2. Uldis closed this discussion on 04 Mar, 2014 02:56 PM.

  3. isabel caceres flores re-opened this discussion on 04 Mar, 2014 09:08 PM

  4. 2 Posted by isabel caceres ... on 04 Mar, 2014 09:08 PM

    isabel caceres flores's Avatar

    Thanks so much for your answer, I have a new question :
    I had paid until 15.8.2014, that means that with this payment I have until 2015 ? and, will I be ask if I want to keep my account after this time?
    Thanks again,
    greetings
    Isabel.

  5. Support Staff 3 Posted by Uldis on 05 Mar, 2014 07:30 AM

    Uldis's Avatar

    Hello,
    your website isabelflores.berta.me hosting period is paid until 15.08.2015.
    10 days before expiration we are sending reminder email about hosting expiration.

    Keep in touch

  6. Uldis closed this discussion on 05 Mar, 2014 07:30 AM.

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