Website Down

Izzy Jarvis's Avatar

Izzy Jarvis

08 Mar, 2014 10:18 PM

Berta-
I have been experiencing a lot of problems with my website being down.
My URL is izzyjarvis.com
I want to renew my subscription at the old price, but I'm nervous about
renewing if this problem persists. Could you please get back to me before
March 12th (the old price extension deadline), otherwise I will consider
moving my website to a different platform. I really really love Berta's
open ended and easy to use template so I would really like to figure this
issue!

Thank you,
Izzy

  1. Support Staff 1 Posted by Uldis on 09 Mar, 2014 07:17 AM

    Uldis's Avatar

    Hello Izzy,
    just checked your DNS records and found a problem there, you need to login to your domain registrar website (where you registered your domain name) and remove NS (nameserver records):
    ns67.domaincontrol.com
    ns68.domaincontrol.com

    there should be only our NS records:
    a.ns.berta.me
    b.ns.berta.me

    let me know your progress

  2. Uldis closed this discussion on 09 Mar, 2014 07:17 AM.

  3. Izzy Jarvis re-opened this discussion on 09 Mar, 2014 08:24 AM

  4. 2 Posted by Izzy Jarvis on 09 Mar, 2014 08:24 AM

    Izzy Jarvis's Avatar

    Great! Thank you very much!!!

  5. Uldis closed this discussion on 09 Mar, 2014 11:43 AM.

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